We adopt a zero-tolerance approach to corruption. Any conduct with a corrupt intent or in violation of anti-corruption laws is explicitly prohibited, including deception, bribery, forgery, extortion, conspiracy, embezzlement and collusion. We have a number of other policies and frameworks to monitor anti-corruption efforts.
The Group’s anti-fraud policy and guidelines also provide definitions on a broad spectrum of terms related to anti-corruption.
Our fraud risk management framework monitors anti-corruption efforts, outlining prevention, deterrence and detection measures to maintain an ethical work environment.
Whistle Blower Policy
We provide channels for our employees to report instances they believe to be unethical or in breach of AIA’s standards of conduct. When a complaint is filed, dedicated compliance officers will investigate the case using an internal or external party as required, while protecting the whistle-blower from reprisal.
Employees, agents or intermediaries found to have breached our whistle-blower policy will be subject to sanctions, dismissal, criminal proceedings or termination of contract.
SUPPLIER CODE OF CONDUCT
Across our business, we rely on a wide range of product and service providers. To encourage sound environmental performance, social well-being, and good governance practices, our Supplier Code of Conduct helps to guide best practice in these areas.
All AIA employees, business partners, and others who act on behalf of AIA are expected to conduct their business in an honest and ethical manner at all times. We respect personal information, with our Group Code of Conduct outlining appropriate guidance on Employee Privacy.
Customer Privacy and Data Security
The Group Code of Conduct also outlines appropriate Customer Privacy and Data Security measures. Employees at each of our operating locations are responsible for complying with applicable information privacy and security laws.
Our Code of Conduct ensures that all our operations maintain appropriate physical, administrative, and technical measures on all personal and business data. This includes protecting personal information and business data as it crosses country borders.
Privacy and security measures are periodically monitored and tested by local compliance divisions. In addition, independent monitoring and testing of relevant controls is conducted by the Group’s Internal Audit systems.
To assist our customers in making an informed decision, we provide accurate and easy-to-understand descriptions of our products in compliance with local regulations and our own internal standards. We have a standard set of requirements for disclosure of information presented in our sales illustrations across the AIA Group.
This mitigates the risk of misrepresentation and mis-selling of our products. Further checks and controls are in place at our local offices to ensure compliance across all branches and subsidiaries.
RESPONSIBLE INVESTMENT POLICY
AIA gives due consideration to ESG performance in all investment decisions. We understand that companies looking to generate long term value must manage ESG considerations in their business. At AIA, our approach to assessing ESG factors in investments starts with an assessment of ESG factors as they relate to profitability and continues with engagement of management of our invested companies.