Our vision to be the world’s pre-eminent life insurance provider is supported by our many employees and agents. Guided by our Operating Philosophy of “Doing the Right Thing, in the Right Way, with the Right People... the Right Results will come”, we focus on recruiting, developing and retaining capable, engaged and high-performing employees who can continuously learn and grow while delivering their best work.
Permanent employee turnover across the Group was 16.6% in 2018*. The APAC region provides many career opportunities with increasing demand and competition for skilled talent. We actively monitor our employees’ levels of engagement and the programmes we offer them to create an environment in which they can do their best and ensure we retain our talent.
Recognizing and Rewarding Our People
Our total rewards policies and programmes play an important role in supporting the execution of AIA’s strategy and the delivery of AIA’s performance. Using a combination of market competitive financial and non-financial rewards, our policies and programmes are designed to attract, engage and retain high-calibre employees and motivate them to help AIA execute its short and long-term business goals.
Diversity and Inclusion
AIA believes in the power of diverse, talented people to create value and deliver on our customer and shareholder expectations. Fundamental to all our inclusion efforts is zero-tolerance for discrimination or harassment in any form, across all aspects of diversity, including gender, race, nationality and sexual orientation. Our recruitment policies include guidelines for recruiting and assessing candidates based on their skills and experience. Employment, remuneration, promotion and termination are based on performance and conducted through fair, transparent, and accountable processes.
*Permanent employees exclude employees on fixed term contracts. As part of an update to the methodologies we apply to certain data of the Group this year, permanent employee turnover excludes involuntary turnover. Turnover is calculated using monthly average headcount for the twelve months ended 31 December 2018.
FOSTERING A CULTURE OF PEOPLE DEVELOPMENT
We foster a robust learning culture at AIA that empowers our people to develop critical capabilities for their current roles and career aspirations. AIA’s enterprise-wide development framework aligns our people development with our business strategy and talent needs. Core development modules for senior employees such as the People Manager Accelerator Programme and the AIA Manager Series remain foundational curriculum items offered throughout the year. These core modules are complemented with a wide variety of skills-based training to target individual development needs as well.
Our Health & Safety
AIA understands the importance of a healthy work-life balance and in line with our brand promise of Healthier, Longer, Better Lives, we provide employees with opportunities and facilities to balance their work-life, and maintain health and wellness while at work.
Flexible working, on-site gyms, discounted gym memberships, or other sporting and recreational facilities are offered by some of our business units. We encourage employees to stay active, understand their health profile, and take steps to safeguard their well-being. AIA Vitality is also offered as a free resource to many of our employees.
Together with the launch of our new brand promise in 2018, we rolled out wellness initiatives in various markets. This included discussions on health, sporting competitions, and employees making public pledges to improve their health and quality of life.