Our customers place a high degree of trust in our business, and in our ability to provide protection and financial security to millions across the region. We take pride in our reputation of being a reliable and trustworthy brand, and continue to act with integrity throughout our operations.
GROUP CODE OF CONDUCT
At the heart of our approach to good governance is the AIA Code of Conduct (the “Code”). The Code provides clear guidance on how we conduct business at all times and applies to everyone who works at AIA. It reflects our Operating Philosophy of “Doing the Right Thing, in the Right Way, with the Right People… the Right Results will come.” It also defines how we hold ourselves to the highest standards of professionalism, which is key to maintaining trust and building sustainable relationships with our stakeholders – customers, agents, distribution partners and shareholders.
AIA provides channels for all of our stakeholders, including employees, customers, and suppliers, to raise concerns about any violation of the Code or other behaviour that falls short of the high standards demanded by the Group. To that end AIA maintains a comprehensive Whistle-blower Programme designed to handle reports of misconduct and inappropriate behaviour with multiple reporting channels, including a 24-hour, multi-lingual third-party administered compliance hotline which permits complete anonymity.
SUPPLIER CODE OF CONDUCT
Across our business, we rely on a wide range of product and service providers. To encourage sound environmental performance, social well-being, and good governance practices, our Supplier Code of Conduct helps to guide best practice in these areas.
ESG issues have potential to impact business performance, whether through regulation, stakeholder perception, or by directly affecting the health and well-being of our customers.
AIA seeks to understand these ESG issues, mitigate our impact on the environment, and address the key health challenges facing our markets. This is core to who we are and how we operate.
All employees at AIA are responsible contributing to the realisation of our ESG priorities, whether through upholding our principles for good governance or through an ESG focused role.
In 2018, to provide effective governance for integrating and addressing ESG issues within our business, we formed an ESG Committee, comprised of members of the Group Executive Committee.
RESPONSIBLE INVESTMENT POLICY
AIA gives due consideration to ESG performance in all investment decisions. We understand that companies looking to generate long term value must manage ESG considerations in their business. At AIA, our approach to assessing ESG factors in investments starts with an assessment of ESG factors as they relate to profitability and continues with engagement of management of our invested companies.