We support and develop AIA's Premier Agency channel through programmes designed to raise the productivity and professionalism of our agency service.

We support corporate clients by providing employee benefits, pensions and voluntary solutions to cover workforce needs and to assist with talent retention.

We safeguard AIA’s financial interests through effective financial controls, timely and accurate management information and insightful financial analysis to support and drive the business forward.  We are also responsible for all external reporting including statutory and regulatory filings.

We partner with the business to attract and retain the best people through: workforce planning and recruitment, organisation culture and employee engagement, performance management and capability building, and rewards and recognition.

We manage policyholders’ assets and corporate assets to maximise risk-adjusted investment returns. In addition, we support Product Strategy functions in the development of competitive products by providing input on investment instruments and markets.

We help AIA to engage in a meaningful manner with customers and other stakeholders. We ensure the consistency of AIA’s messaging across all channels, design marketing campaigns to manage customer advocacy and experience, and use data insights to make key business decisions.

We collaborate and partner with Banks, Independent Financial Advisory Firms, Brokerage bodies and other third party intermediates, to market AIA products through various distribution channels.

We provide effective and objective oversight of the risks faced by the Group and give assurance to management and the Board that the risks are being managed satisfactorily. Our work helps the Board to maintain an international standard of corporate governance.

We provide a range of support services to our policyholders, employees, agents and other distribution partners. We help maintain AIA’s daily operations and technology platforms, handle customer enquiries, and deliver business innovation across our business.